Effective Date: 28.06.2024

At Connection Uniforms LLC, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand the process for returning or exchanging items.

1. Eligibility for Returns
i.   Standard Products
Items must be returned within 30 days from the date of delivery.
Items must be unused, unwashed, and in their original condition with all tags and labels attached.
A valid proof of purchase (receipt or order confirmation) is required for all returns.
ii.   Customized Products
Customized or personalized items (including embroidered uniforms and tailored fits) are not eligible for returns or exchanges unless there is a manufacturing defect or error on our part.
2. Non-Returnable Items
The following items are not eligible for return:

Customized or personalized products.
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
Used or damaged items (unless the damage occurred during shipping).
3. Return Process
Step 1: Request a Return
Contact our customer service team at info@connectiongroup.ae or +971506342427 to initiate the return process.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Step 2: Receive Return Authorization
Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return your item(s).
Step 3: Pack and Ship Your Return
Securely pack the item(s) in their original packaging, including all accessories, tags, and labels.
Clearly mark the RA number on the outside of the package.
Ship the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.
4. Refunds and Exchanges
i.    Refunds
Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
Refunds will be issued to the original method of payment. Please note that shipping and handling fees are non-refundable.
ii.    Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
Exchanges are subject to product availability. We recommend contacting our customer service team to ensure the availability of the desired item before initiating the return.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover any return shipping costs.

6. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team:

Email: info@connectiongroup.ae
Phone: +971506342427
Hours: Monday to Saturday, 9:00 AM to 6:00 PM (UAE time)
Thank you for choosing Connection Uniforms LLC. We appreciate your business and are committed to ensuring your satisfaction with our products.